Know Your Tow

Beware of rogue towers. Avoid Outrageous Fees.

How to Make Sure Your Tow Operator Is Legit

Quick Reference Guide

  1. Make sure the tow truck that arrives is the one dispatched for you by the police.
  2. Take control of the situation. Ask for identification with the towing company’s information — a business card with the company’s name, address and phone number on it. Then, provide all of the info you gather to your insurance company.
  3. Write down or take a photo of the tow truck’s license number and any identifying info on the truck’s exterior.
  4. Don’t sign any towing slip or other paperwork unless the fees are filled in.
  5. If police have not responded to your accident — or if the tower has not provided the info you requested — call 911 and tell them you’re not comfortable with the tower and ask them for assistance at your location.

Keep these important steps at your fingertips.

Save a copy of this guide to your phone or print it out and keep it in your glovebox with your insurance card.

Know Your Tow Reference Guide
Woman in car looking at tow operator as he scribbles on a notepad.

Drivers: Be Prepared

The best plan for traveling our state’s roadways is to steer clear of needing a tow truck in the first place. Keep your vehicle’s maintenance up to date to avoid breakdowns. Stay alert and follow traffic safety best practices to minimize the chances of an accident. If you do need a tow, learn how to make sure that it’s legit and not a wreck chaser.

Tow operator getting out of tow truck.

Tow Operators:
Protect Your Reputation

Safeguard your company’s reputation by adhering to the rules. As valuable assets to the community, honest tow operators follow dispatch protocols and are transparent about their procedures.